How many conversations have you had with a chatbot in the last three months? Chances are that you might not have a clue.
As consumers, we take interaction with online services in our stride, and don't tend to recall how many of them we have in total, let alone how many are with human beings and how many with chatbots. In fact, in some cases, we might not always be able to tell the difference.
The ethical implications of conversational AI at IT Pro